Refund Policy

Version DRAFT-2026-11-02 · , “Lusso Labs AI Academy”

1. Before your class

• 7 or more days before your class: full refund of the $499 fee.
• 72 hours to 7 days before: free move to another class date, or a refund minus a $50 materials and seat-hold fee.
• Less than 72 hours before: no refund, but you can move once to another class date within 90 days.

2. No-shows

If you miss your class without notice, you may move once to another date within 90 days, subject to seats. No cash refund.

3. If we cancel or reschedule

If Lusso Labs cancels or moves a class, or changes the venue in a way that doesn't work for you, you can choose a full refund or a move to another date.

4. AI subscriptions

Subscriptions you buy from third-party tools (for example ChatGPT, Claude, Gemini, Canva, Zapier) are between you and those companies. We can't refund them, but we show you how to cancel each one.

5. How to request a refund

Email with your order reference, or write to , . Approved refunds go back to the original payment method within 10 business days of approval; your bank may take longer to post them.

6. Replay + Q&A Pass

The $99 pass is fully refundable until your class starts, and isn't refundable after that. The Lusso Content Engine take-home is included with the seat and isn't refunded separately.

7. Employer-paid seats

Refunds for invoiced seats go to the payer on the invoice.

8. If the class wasn't what you expected

If you attend at least half of your class and are dissatisfied, you can get a full refund of the course fee. Email us within 14 days after your class with a brief reason. [NICK/COUNSEL: added to fit Tex. Educ. Code §132.003(a)(6), as we read it.]

If your instructor differs from the one we advertised, you can get a full refund if you choose not to attend. Tell us before the class starts. [NICK/COUNSEL: §132.003(a)(7).]